Shipping policy
Effective Date: February 2, 2026
1. Introduction
At Shop Garage Systems, we work with trusted carriers and freight partners to deliver professional-grade garage systems safely and efficiently across the United States.
Region: United States
Standard Shipping: Free on most orders
Delivery timeframe: Typically 5–12 business days, depending on product size and destination
Coverage: All eligible products unless noted on the product page
Some oversized or freight items may require additional handling or scheduled delivery. Any special delivery details will be shown on the product page.
2. Shipping Destinations
At this time, Shop Garage Systems ships to addresses within the continental United States (the lower 48 states) only. We do not currently ship to Alaska, Hawaii, U.S. territories, or international locations.
We are unable to deliver to P.O. boxes or locations that cannot accept carrier or freight delivery.
3. Shipping Costs
Standard shipping is free on most orders within the continental United States.
Any product-specific shipping terms will be clearly shown at checkout or on the product page. Applicable taxes are calculated at checkout.
4. Order Processing and Delivery Time
Orders are typically processed within 1–3 business days.
Delivery time varies based on carrier method:
- Small parcel shipments: usually 3-7 business days
- Freight or oversized shipments: typically 5-12 business days
Business days are Monday–Friday, excluding U.S. holidays.
5. Carriers and Shipping Methods
We use trusted national carriers and freight partners, including UPS, FedEx, and professional freight services, depending on product size and destination.
6. Freight Delivery Expectations (Important Information)
Some garage systems, storage cabinets, flooring pallets, and oversized products are shipped via professional freight carriers to ensure safe delivery.
What to Expect With Freight Deliveries
- Freight deliveries typically arrive within 5–12 business days after shipment
- The carrier may contact you to schedule a delivery window
- Most freight deliveries are curbside or driveway drop-off unless otherwise noted
- Someone may need to be present to receive and inspect the shipment
Inspecting Your Delivery
Please inspect all packages immediately upon arrival.
If you notice visible damage:
- Take clear photos before signing or moving the shipment
- Note the damage with the carrier if possible
- Contact us within 48 hours of delivery
This helps us resolve issues quickly with the carrier.
7. Tracking and Insurance
All shipments include tracking information sent by email once your order ships.
Shipments are insured against loss or transit damage.
8. Delivery Issues
Delayed or lost shipments
If your order appears delayed beyond the expected timeframe, contact us at:
support@shopgaragesystems.com
+1 (561) 331-2913
We will assist with a carrier trace.
Damaged items
If your order arrives damaged:
- Take clear photos of packaging and product
- Contact us within 48 hours of delivery
We will arrange a replacement or resolution where applicable.
9. Missing Items
If an item is missing from your shipment, notify us within 48 hours of delivery with your order number and item details.
10. Returns and Refunds
Returns are accepted within 30 days of delivery for eligible unused and uninstalled products.
Return shipping is the customer’s responsibility unless the item is defective or incorrect.
Please refer to our Return & Refund Policy for full details.
11. Address Accuracy
Please verify your shipping address carefully at checkout.
We are not responsible for deliveries sent to incorrect addresses provided by the customer.
If a shipment is returned due to address issues, reshipment fees may apply.
12. Contact Information
Shop Garage Systems
(a trade name of South Florida Garage Systems LLC, a Florida limited liability company)
Email: support@shopgaragesystems.com
Phone: +1 (561) 331-2913
Hours: Monday–Friday, 9am–5pm EST
7754 Okeechobee Boulevard, Suite 912
West Palm Beach, FL 33411
United States
13. Policy Updates
We may update this Shipping Policy from time to time. Changes take effect upon posting.